Chiltern Oak Consultancy - Counselling Skills Training

Counselling Skills for Managing Employee Stress

An in-company two-day highly practical course for managers and supervisors in managing employee stress, designed to underpin HSE management standards in tackling health and safety issues arising from work related stress.

A unique feature of the Chiltern Oak Programme is our use of a professional actor. As the introduction to all participants' practice sessions, participants watch live demonstrations of the particular technique as the facilitator counsels the actor.

Client feedback:

"A stimulating non-threatening learning environment. I found the course comprehensive and well structured. Despite the wide range of experience within the group you managed to meet the needs of all the delegates. Well done!"

Branch Communications Executive of the CIPD

"The course has given us new eyes and new confidence to both notice and respond to cries for help."

Training Manager, Charles Schwab Europe

Who will benefit?

Managers, supervisors, personnel staff and people who work with client groups experiencing stress.

Course aims

To enable managers to become competent in addressing stress by:

Raising awareness of their responsibilities for stress management;
Understanding the causes and recognising the early symptoms of stress in the workplace;
Taking remedial and preventative action to reduce stress through counselling skills.

Outcome objectives

By the end of the course, participants will be able to:

Understand the appropriate use of counselling skills in everyday work interactions;
Recognise signs that an employee could benefit from counselling;
Understand when and how to refer employees to other helpers;
Structure a counselling session in the most effective way;
Be aware of own distractions while listening;
Use non-verbal attention, reflecting, paraphrasing, and summarising;
Listen for feelings and use questions appropriately;
Use counselling skills in the action planning phase.

If you would like to be contacted by Chiltern Oak Consulting regarding this programme - click here.

Or telephone +44 (0) 1494 450150

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